Customer Service Supervisor - Trade Sales - Barnstaple

The salary for this position is 7.53 per hour Screwfix is the UK's largest direct and online supplier of trade tools, accessories and hardware products, despatching thousands of parcels every week for next day and weekend delivery to tradesmen, handymen and serious DIY enthusiasts all over the UK. With an expansion programme that retailers envy, we really are an exciting and motivating place to progress your career.

Screwfix Trade Counters

We currently have around 210 Trade Counters nationwide and are opening new stores on a weekly basis. Our expansion plans mean that we will have closer to 300 stores by the end of 2012. In the current economic climate, this is a massive achievement and makes Screwfix really stand out as a successful and exciting company to work for. Customers have access to over 10,000 stocked products to buy the same day and anything not stocked can be delivered to the store the very next day. Our customers also have the option to call the store, order and pay and then collect their goods within 15 minutes.

What makes our Customer Service Supervisors so successful?

Our Customer Service Supervisors have a passion for driving sales by delivering outstanding customer service. They have a proactive approach to business development and the ability to motivate teams to maximise sales with existing customers. Maintaining excellent in-store standards and adherence to operational processes is also key.

What you can offer us

You will have already worked in an environment - preferably retail - where you have increased sales and customer footfall. You will have a passion for building and maintaining relationships with customers and motivating others to do the same and be used to working to targets and KPIs. Also important will be your operational skills: cash reconciliations, processing refunds, compliance, stock management, and escalated customer queries.

Self motivation is crucial in ensuring that you make the most of every opportunity that arises. A positive and confident outlook will make it easy to engage with your team and our customers alike. You'll form long term relationships with our customers to ensure that they keep coming back for more.


Job Type : Permanent

Location : Devon, GB-ENG

Salary :

Date Advertised : 18 Nov 2012

Sorry, this position is no longer available.

Don't miss out again. Sign up for Jobs-by-Email and get the latest jobs direct to your inbox.