Customer Service Advisor

We are looking for a Customer Service Advisor to work in our Motor & Home Insurance function in Torquay, to deliver a high quality service to existing customers in accordance with company standards.

Responsibilities

* Delivery of excellent service and provision of best advice to existing customers.
* Respond promptly to client enquiries and ensure that all communications with customers and/or insurers, or other relevant business contacts, are accurately recorded.
* Achieve income targets agreed with line manager
* Effectively analyse client needs, develop solutions and advise clients the best way to amend or correct their policy.
* To be professional in relation to role when interacting with peer group, senior management, customers and all external parties, using the appropriate behaviours
* Prioritise and organise own workload to ensure that deadlines are adhered to
* Provision of submissions and relaying information to insurers for any changes.
* Deal with telephone enquiries - promptly referring the query to the appropriate person when the enquiry falls outside own knowledge and expertise
* Manage collection of the additional premium payment

Knowledge, Skills and Experience

Essential

* Excellent administration and organisational skills.
* Professional attitude and ability to use initiative
* Good communication skills.
* Desire and ability to work at a fast pace and pre-empt team leader actions
* Ability to multi-task within the team
* Ability to monitor own performance
* Ability to prioritise work load with a direct focus on inbound calls
* A good eye for detail.
* An ability to work to and achieve targets.

Desirable

* Experience of working in an insurance contact centre
* Open GI proficient
* A basic knowledge of insurance

Benefits

* Opportunities to gain insurance qualifications
* You will receive dedicated training within the initial weeks of employment
* Career progression opportunities
* Uncapped monthly bonuses
* 22 days annual leave, rising to 27 days
* Staff Recommendation scheme - earn yourself 250 for recommending a friend
* Salary Sacrifice pension scheme
* Friday dress down
* Fun days for charity

Location

A great location in our call centre in Petitor House, near The Willows, Torquay.

Job Type : Permanent

Location : Torquay, TQ2, Paignton, Teignmouth

Salary : 14,000 OTE 18,000

Date Advertised : 06 Nov 2012


Sorry, this position is no longer available.

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